Can I return or exchange a product?Updated 3 months ago

You may cancel your order before it ships or is fulfilled for pickup. Upon cancellation, you will receive store credit in the form of a Gift Card for the full amount paid. Please send us a message HERE.

Returns:

Unopened Products

• Customers have a 30-day window from the date of receipt to request a return for unopened items.
• Upon approval, all returns will be refunded as store credit in the form of a Gift Card for the full value of the product.
• Items purchased using reward points are valued at the amount paid after the reward discount is applied. For example, if you use reward points to partially pay for an item, the return or exchange value will be based on the amount you actually paid after the points are applied.
• Shipping costs already incurred are non-refundable.

Opened Products

• Returns for products that have been opened are not accepted. To maintain the quality and safety of our products, only unopened items are eligible for returns.

Damaged Products

• Returns for damaged products are not accepted. While we take every precaution to ensure your order arrives in perfect condition, P-Rex Hobby cannot be held liable for items damaged or lost during shipping.
• If your order arrives damaged, we will assist you in contacting the shipment carrier to file a claim. Please retain all packaging materials and damaged items as evidence during this process.

Please see our Returns Policy for more information.