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P-Rex Hobby

Access FAQs and find out how to get in touch with P-Rex Hobby Support.

P-Rex Hobby Support

Why P-Rex Hobby?

What payment methods do you accept?

I didn't receive an order confirmation.

Can I cancel or make changes in my order?

Do you have a physical store in Canada?

What is your shipping policy?

How long does it take to process an order at P-Rex Hobby?

How long does delivery usually take?

Where can you ship to?

How much does shipping cost?

Are there any additional shipping fees for oversized items?

Can I pick up my order locally if I live in the Greater Vancouver area?

Do you offer international shipping?

How about duties and taxes?

Can I return or exchange a product?

What is your refund policy?

Are your products official and licensed?

What if an item is out of stock?

What should I do if my order arrives damaged?

Stock Status

What is a Gundam model kit?

Which are the most popular scales for Gundam kits?

What is the difference between High Grade (HG), Master Grade (MG), and Perfect Grade (PG) models?

Are there any new trendy Gundam series or model lines I should be aware of?

How long does it take to build a Gundam model?

Do I need to paint my Gundam model kit?

What tools do I need to start building?

Are there any trendy customizations or modifications in the Gunpla community?

Can I mix parts from different Gundam kits?

How do I take care of my finished Gundam model?

Where can I share or view other people's custom Gunpla creations?

Rewards Policy

How can I contact customer service?

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