What is your shipping policy?Updated 4 days ago
Processing Time
The majority of in-stock orders are processed within 1-5 business days. After processing, delivery takes an additional 1-5 business days within Canada and 4-8 business days within the US.
- We recommend separating the orders for in-stock and pre-order items, allowing us to process them independently. If not separated, we will delay shipping until the pre-order products are all in stock.
- Please be aware that we do not dispatch orders on weekends or holidays. During periods of high order volume, there might be minor delays, but rest assured, we are committed to delivering your items as swiftly as possible.
Shipping Destinations
We ship throughout Canada and US.
Shipping Fee
- Shipping Fee: Carrier shipping rates for orders are calculated based on the package's size, weight, and destination.
- Oversize packages:
For some items—we may not have final package dimensions in advance. If the actual shipping cost is significantly higher than the amount paid at checkout, we may contact you to collect the difference.
SHIPPING CARRIERS
Canada: Canada Post, UPS, FedEx
USA: USPS, FedEx
Customs Duties & Import Taxes
Currently, for U.S. (and other international) orders, applicable customs duties, import taxes, or brokerage fees have been prepaid prior to checkout. There will be no additional fees upon delivery.
Fulfillment Partner
We’re thrilled to partner with eShipper, a leading Canadian logistics platform that simplifies shipping and fulfillment for eCommerce businesses of all sizes. By integrating with multiple carriers—such as USPS, UPS, FedEx, and Canada Post—eShipper helps us deliver your orders more quickly, reliably, and cost‐effectively.
Damages and Lost Items
Shipping Responsibility: While we take every precaution to ensure your order reaches you in perfect condition, P-Rex Hobby cannot be held liable for any products that are damaged or lost during shipping. In the unfortunate event that your order arrives damaged or lost, we will assist in contacting the shipment carrier promptly to file a claim. It's important to preserve all packaging materials and damaged items as evidence during this process.
We provide Damage and Loss Insurance Coverage up to $400 for every $5.
You can add it to cart when checking out.