Ordering
Why P-Rex Hobby?
1) Bandai Recommended Hobby Store. P-Rex Hobby is officially recognized as a Bandai Recommended Hobby Store and is listed on the Bandai Hobby Store Locator—a trusted endorsement of authenticity, product quality, and professional standards. 2) The Wid
What payment methods do you accept?
We accept a variety of payment methods to make your shopping experience convenient, including major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment options.
I didn't receive an order confirmation.
We always send an order confirmation through email right after purchase. If you didn't receive yours, please check your inbox, spam or trash folders. If you still can't find it, please contact us and we'll look into this for you.
Can I cancel or make changes in my order?
Sale Items,Pre-orders and backorders can’t be canceled once placed. Shipping Orders that do not have a tracking number can be canceled:. 🇨🇦 For Canada customers,refunds are issued as store credit, or to the original payment method with a 3% fee app
Do you have a physical store in Canada?
Yes! We are located at 8700 McKim Way Unit 1193, Richmond BC V6X 2H8, Canada. Please use this map to go to our store location.